Job openings for Customer Care Executive in Nashik

Key Responsibilities
📞 Query Management & Resolution
Inbound Support: Answer incoming calls, emails, or chat messages regarding product features, pricing, or order status.
Troubleshooting: Provide basic technical assistance (e.g., helping a customer calibrate a metal detector or navigate an app).
Complaint Handling: Listen to customer grievances, remain calm, and provide a solution within the company’s service-level agreement (SLA).
📝 Documentation & Feedback
Ticket Management: Record every interaction in a CRM or helpdesk software to ensure traceability.
Escalation: Identify complex issues that require the Junior Design Engineer or Accountant and transfer the case to the right department.
Feedback Loop: Compile common customer complaints and report them to the Marketing Executive to help improve products or services.
🤝 Relationship Building
Proactive Outreach: Call existing customers to ensure they are satisfied with their recent purchase.
Retention: Identify customers who are unhappy and offer solutions to prevent them from leaving (churn).