Refund & Cancellation Policy

Refund & Cancellation Policy

This Refund & Cancellation Policy outlines the terms and conditions under which clients of TheJobsIndia.com may request cancellations and receive refunds for fee-based services offered by Impact HR & KM Solutions.

1. Applicability

This policy applies to all paid services offered on TheJobsIndia.com, including but not limited to:

• Resume Writing
• Domestic Placement
• Overseas Education Counselling
• Executive Recruitment and HR Outsourcing Packages

2. Cancellation Policy

Client-Initiated Cancellation

• Requests must be submitted via email to impacthrnkms@gmail.com or through the “Contact Us” form on TheJobsIndia.com.

Service-specific conditions:

Resume Writing / Consultation / Advisory Services:

• 100% refund if the cancellation is made within 1 business day of payment.

Placement or Recruitment Packages:

• Cancellations are only accepted before the job placement process has been initiated.
• Once services have begun (e.g., candidate sourcing or job matching), the fee becomes non-refundable.

3. Refund Eligibility

Refunds may be issued under the following conditions:

• The client cancels within the allowable time frame and/or before service milestones have been reached.
• Impact HR & KM Solutions is unable to deliver the agreed services (e.g., failure to present suitable candidates).

Refunds are NOT eligible if:

• The service has been fully delivered (e.g., resume finalized, candidates presented).
• The cancellation occurs after agreed milestones are completed.
• The client has violated any terms (e.g., provided false information or misused the platform).

4. Refund Process

 To initiate a refund request:

1. Email impacthrnkms@gmail.com with the following details:

• Your full name
• Name of the service package
• Date of purchase
• Reason for cancellation 

1. We will acknowledge your request within 2 business days.
2. Upon approval, the refund will be processed via the original payment method within 10 business days.

Note: Any bank or payment gateway transaction fees may be deducted from the final refund amount.

5. Partial Service Usage & Pro-Rata Refunds

• If a service has already started (e.g., resume drafting or candidate shortlisting), refund eligibility will be calculated on a pro-rata basis.
• The assessment of completed stages and the applicable refund amount will be at the sole discretion of Impact HR & KM Solutions.

6. No-Show or Client Non-Response

• Failure to attend scheduled sessions, trainings, or interviews without a minimum 24-hour notice may disqualify you from receiving a refund.
• Exceptions may apply in cases of genuine emergencies (e.g., medical).

7. Dispute Resolution

• For any concerns, please contact us at impacthrnkms@gmail.com or call +91-8793740165 for resolution.
• If unresolved, disputes may be escalated to appropriate consumer grievance forums as per Indian Consumer Protection Laws.

8. Policy Updates

• We reserve the right to modify this policy at any time.
• The latest version will always be available at TheJobsIndia.com.
• Significant changes (e.g., refund rules or deadline modifications) will be notified to existing clients via email.

How to Cancel or Request a Refund

1. Send an email to impacthrnkms@gmail.com with your name, service details, and reason for cancellation.
2. Wait for acknowledgment within 2 business days.
3. Upon approval, refunds will be processed within 10 business days, after deducting any applicable fees.