https://www.thejobsindia.com Vacancy Wed, 13 May 2026 05:40:56 +0530 en-us https://www.thejobsindia.com https://www.thejobsindia.com/job-openings-for-customer-care-executive-nashik-1414511.htm https://www.thejobsindia.com/job-openings-for-customer-care-executive-nashik-1414511.htm Sat, 14 Mar 2026 00:00:00 +0530 Key Responsibilities 📞 Query Management & Resolution Inbound Support: Answer incoming calls, emails, or chat messages regarding product features, pricing, or order status. Troubleshooting: Provide basic technical assistance (e.g., helping a customer calibrate a metal detector or navigate an app). Complaint Handling: Listen to customer grievances, remain calm, and provide a solution within the company’s service-level agreement (SLA). 📝 Documentation & Feedback Ticket Management: Record every interaction in a CRM or helpdesk software to ensure "traceability." Escalation: Identify complex issues that require the Junior Design Engineer or Accountant and transfer the case to the right department. Feedback Loop: Compile common customer complaints and report them to the Marketing Executive to help improve products or services. 🤝 Relationship Building Proactive Outreach: Call existing customers to ensure they are satisfied with their recent purchase. Retention: Identify customers who are unhappy and offer solutions to prevent them from leaving (churn).