Job openings for Software Support Executive in Nashik

Provide Technical Support: Offer first-line technical support to software users via phone, email, chat, or in-person. This includes diagnosing and resolving a wide range of software-related issues.
Troubleshooting: Guide customers through step-by-step solutions for common software problems. This requires a deep understanding of the software's functionality and potential issues.
Issue Escalation: Escalate complex or unresolved issues to senior technical support or the engineering team, ensuring a timely resolution.
Documentation & Record-Keeping: Document and track all customer interactions, issues, and resolutions in a support ticketing system. You'll also create and maintain knowledge base articles and FAQs to assist users.
Communication: Act as a bridge between customers and the product development team, providing feedback on user issues and suggestions for software improvements.