Job openings for Service Manager in Nashik

Key Responsibilities
1. Operations & Quality
Workflow Optimization: Manage the service floor schedule to ensure jobs (like PCB repairs or product servicing) are completed on time.
Quality Control: Monitor the quality of work performed and ensure compliance with safety and industry standards (e.g., IPC standards for electronics).
Inventory Management: Oversee the availability of spare parts, components, and tools required for service operations.
2. Team Leadership
Supervision: Lead and mentor a team of technicians and service advisors.
Training: Organize regular training on new hardware, software updates, or customer service etiquette.
Performance Reviews: Set and track KPIs for individual team members.
3. Customer & Relationship Management
Escalation Handling: Resolve complex or high-priority customer complaints that the front-line staff cannot handle.
Warranty Management: Oversee the processing of warranty claims and defect ratio analysis.
SLA Compliance: Ensure the team meets Service Level Agreements (e.g., all repairs must be finished within 48 hours).
🛠️ Required Skills
Technical Breadth: A strong understanding of the products being serviced (e.g., schematics, electronic troubleshooting, or firmware).
Soft Skills: High emotional intelligence to deal with frustrated customers and manage a technical team.
Financial Acumen: Ability to manage a department budget, track revenue from out-of-warranty services, and reduce operational costs.
Analytical Thinking: Ability to read Service Dashboards to identify bottlenecks (like high Repeat Repair Rates).