Job openings for Cyber Security Manager in Mumbai Nashik

Job Title - Cyber Security Manager – Content & Research
Experience required – 1-2 years
No. of Openings – 1
Salary- 3.60 Lakhs per annum (includes quarterly bonus and annual Bonus)
Location- Bhandup West, Mumbai (work from office)
Benefits-
• Salary with quarterly bonus
• Informal dress code
• Friendly and lively environment in office
• Great opportunity to grow and learn in your career
• Fun and Energetic monthly team bonding events
Roles and responsibilities:
• Create technical content for the Right-Hand Cybersecurity automation platform.
• Review incoming technical queries from various support channels as well as escalations from
other members of the Right-Hand Cybersecurity organisation to determine the gaps in RightHand Cybersecurity content.
• Document solutions to customer inquiries, including but not limited to API integrations,
systems issues, network and security-related impediments, 3rd party integrations, and
multi-product workflows.
• Review service problems by exploring the client's request, determining the cause of the
problem, and selecting and documenting the best solution to solve the problem.
• Build strong relationships with other team members within Support and the wider company
acting as the voice of the customer.
• Work closely with our customer success team to document customer queries as a team, and
support renewals and expansion opportunities.
• Use broad technical product expertise to help customers increase adoption.
• Utilise support tools and resources necessary to document customer issues and resolutions,
including Jira and proprietary logging systems.
• Contribute to customer support resources and deliver meaningful product feedback as the
voice of the customer to leadership and relevant internal teams.
• Proactively identify improvements to the product, identify bugs and otherwise determine
high-impact opportunities to enhance the customer experience.
• Promote Right-Hand Cybersecurity products and services to customers and prospecti