Job openings for Customer Service Representative in Nashik

Key Responsibilities and Duties
I. Customer Interaction and Communication
Query Resolution: Handle a high volume of inbound and outbound customer inquiries via phone, email, live chat, or social media in a timely and professional manner.
Information Provision: Provide accurate, complete, and reliable information about the company's products, services, policies, and procedures.
Issue Escalation: Identify and escalate complex or unresolved issues to the appropriate internal teams (e.g., Technical Support, Sales, or Management) for quick resolution.
Documentation: Maintain detailed records of all customer interactions, transactions, comments, and complaints in the CRM (Customer Relationship Management) system.
II. Product Support and Sales
Order Processing: Process orders, forms, applications, and requests accurately and efficiently.
Troubleshooting: Guide customers through basic troubleshooting or step-by-step procedures to resolve simple technical or service issues.
Retention & Upselling: Identify and act on opportunities to promote new products or services, maintain customer retention, and improve the overall customer experience.
III. Quality and Compliance
KPI Adherence: Consistently meet or exceed individual and team performance targets, including metrics like Average Handle Time (AHT), First Contact Resolution (FCR), and Customer Satisfaction (CSAT) scores.
Process Compliance: Follow communication procedures, guidelines, and policies exactly to ensure consistency and quality of service.
Feedback: Provide feedback to supervisors regarding process improvements and common customer pain points.