Job openings for Customer Service Executive in Nashik

Key Responsibilities
Omnichannel Support: Managing interactions across multiple platforms including live video chat, social media DMs, email, and traditional voice calls.
AI-Human Collaboration: Using AI search tools to instantly surface technical documentation and using Drafting AI to craft clear, professional responses.
Complex Problem Solving: Handling escalated issues that automated systems cannot solve, such as billing disputes, technical bugs, or sensitive delivery failures.
Sentiment Management: Identifying a customer's emotional state (frustration, confusion, or urgency) and adapting your tone to de-escalate tension.
Proactive Outreach: Contacting customers before they report a problem (e.g., notifying them of a shipping delay before they ask) to build trust.
Cross-functional Feedback: Feeding real-world customer pain points back to the Product and Engineering teams to help improve the core product.