Job openings for Client Relationship Officer in Nashik

Key Responsibilities
🤝 Relationship Management & Retention
Primary Point of Contact: Serve as the dedicated liaison for assigned clients, handling all inquiries, requests, and concerns promptly.
Client Onboarding: Guide new clients through the initial setup process, ensuring they understand the product features and service terms.
Retention Strategies: Proactively engage with clients through regular calls or visits to prevent attrition (losing clients to competitors).
📈 Business Growth (Upselling/Cross-selling)
Needs Analysis: Deeply understand the client€™s business goals to recommend additional products or services that provide value.
Revenue Generation: Meet specific targets for Share of Wallet€”meaning getting a client who buys Caster Wheels (from a firm like Impex Door) to also buy Door Closers or Security Locks.
Referral Management: Leverage satisfied clients to gain introductions to new potential business partners.
🛠️ Problem Solving & Coordination
Conflict Resolution: Act as a mediator when service failures occur, working with internal teams (Production, Logistics, or Accounts) to provide a win-win solution.
Feedback Loop: Collect and analyze client feedback to help the Product Development Manager improve the product line.
Contract Compliance: Ensure both the company and the client are adhering to the agreed-upon terms, pricing, and delivery schedules.