Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
|1 - 3 Years
|2 Lac 25 Thousand To 2 Lac 50 Thousand P.A.
|ITES / BPO / KPO / LPO / Customer Service
|Diploma, Advanced/Higher Diploma, Other Bachelor Degree, B.A, B.B.A, B.Com
|Customer Care Executive Customer Support Executive Telecaller telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive business development executive
|Impact HR n KM Solutions
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