Job openings for Telecaller in Nashik

As a Telecaller, you'll be responsible for making outbound calls to prospective or existing customers. Your role will involve providing information about our [products/services], addressing inquiries, generating leads, and scheduling appointments. This position requires excellent verbal communication skills, a persuasive demeanor, active listening abilities, and a commitment to achieving daily call and lead generation targets while maintaining a professional and positive attitude.
Responsibilities
Outbound Calling: Make a high volume of outbound calls daily to [mention target audience, e.g., potential customers, existing clients, survey participants] from provided databases or lead lists.
Information Dissemination: Clearly and accurately communicate information about company products, services, special offers, or events to callers.
Lead Generation/Qualification: Identify and qualify potential leads by gathering essential information and assessing their interest or needs.
Appointment Setting: Schedule and confirm appointments for the sales team, field representatives, or other relevant departments as required.
Customer Inquiry Handling: Address basic customer inquiries and resolve minor issues, directing complex queries to the appropriate department.
Follow-up: Conduct follow-up calls to nurture leads, confirm appointments, or ensure customer satisfaction.
Database Management: Accurately update and maintain call records, customer information, and lead status in the CRM system or designated database.
Target Achievement: Strive to consistently meet and exceed daily, weekly, and monthly call volume, lead generation, or appointment setting targets.
Feedback Collection: Collect customer feedback and contribute to identifying recurring issues or areas for process improvement.
Compliance: Adhere to all company guidelines, calling scripts (if applicable), and data privacy regulations.