| jobs@impacthrnkmsolutions.onmicrosoft.com |
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Nashik
Key Responsibilities
Team Leadership: Hiring, training, and supervising technicians, service advisors, and support staff.
Workflow Optimization: Managing the schedule of the service floor to ensure jobs are completed on time.
Customer Resolution: Handling escalated customer complaints and ensuring a First Time Right (FTR) approach to repairs.
Financial Management: Tracking the department's revenue, managing expenses, and ensuring the service center meets its profit targets.
Quality Control: Monitoring the quality of work performed and ensuring compliance with safety and industry standards.
Inventory Management: Overseeing the availability of spare parts and tools required for service operations.
🛠️ Required Skills
Technical Expertise: A deep understanding of the products being serviced (e.g., if in an auto-center, knowledge of engine mechanics).
Soft Skills: High emotional intelligence to deal with frustrated customers and manage a diverse technical team.
Analytical Thinking: Ability to read Service Dashboards and identify why certain metrics (like Turnaround Time) are lagging.
Operational Management: Mastery of ERP or Service Management software (like Salesforce Service Cloud or industry-specific DMS).
| Experience | 3 - 4 Years |
| Salary | 4 Lac 50 Thousand To 5 Lac P.A. |
| Industry | Service Manager |
| Qualification | Diploma |
| Key Skills | Budget Management Contract Negotiation Project Management Quality Assurance Team Leadership Technical Knowledge Training and Development Problem Solving Data Analysis Inventory Management Risk Management Customer Service Vendor Management Service Delivery Process Improvement Conflict Resolution Customer Relationship Management |
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