Job openings for Service Manager in Nashik

Key Responsibilities
Team Leadership: Hiring, training, and supervising technicians, service advisors, and support staff.
Workflow Optimization: Managing the schedule of the service floor to ensure jobs are completed on time.
Customer Resolution: Handling escalated customer complaints and ensuring a First Time Right (FTR) approach to repairs.
Financial Management: Tracking the department's revenue, managing expenses, and ensuring the service center meets its profit targets.
Quality Control: Monitoring the quality of work performed and ensuring compliance with safety and industry standards.
Inventory Management: Overseeing the availability of spare parts and tools required for service operations.
🛠️ Required Skills
Technical Expertise: A deep understanding of the products being serviced (e.g., if in an auto-center, knowledge of engine mechanics).
Soft Skills: High emotional intelligence to deal with frustrated customers and manage a diverse technical team.
Analytical Thinking: Ability to read Service Dashboards and identify why certain metrics (like Turnaround Time) are lagging.
Operational Management: Mastery of ERP or Service Management software (like Salesforce Service Cloud or industry-specific DMS).