| jobs@impacthrnkmsolutions.onmicrosoft.com |
| +91-8793740165, 8446240165 |
Nashik
Key Responsibilities
Customer Interaction: Greeting customers and conducting an initial inspection of the product (e.g., checking a car for dents or an electronic device for physical damage).
Job Card Creation: Writing clear and accurate Service Orders or Job Cards so technicians know exactly what to fix.
Cost Estimation: Calculating the cost of parts and labor and getting the customer-s approval before starting the work.
Technical Translation: Explaining complex technical problems to customers in simple, non-technical language.
Status Updates: Keeping the customer informed about the progress of their repair via phone or email.
Upselling: Suggesting additional necessary maintenance or accessories (e.g., While we are fixing the PCB, would you like to upgrade the housing for better heat dissipation?).
Final Handover: Explaining the final invoice to the customer and ensuring they are satisfied with the work done.
🛠️ Required Skills
Communication: Strong verbal skills to handle both happy and frustrated customers.
Technical Literacy: You don't need to be a technician, but you must understand how the product works (e.g., understanding PCB components or engine parts).
Sales Ability: A good Service Advisor knows how to recommend services that add value to the customer and revenue to the company.
Organization: Managing multiple customers and repair orders simultaneously without getting confused.
| Experience | 0 - 2 Years |
| Salary | 2 Lac To 2 Lac 50 Thousand P.A. |
| Industry | Other |
| Qualification | Diploma |
| Key Skills | Commanding Attitude Customer Relationship Skill Development Legal Operations Co-ordinator Selling Skills |
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