Job openings for Service Advisor in Nashik

Key Responsibilities
Customer Interaction: Greeting customers and conducting an initial inspection of the product (e.g., checking a car for dents or an electronic device for physical damage).
Job Card Creation: Writing clear and accurate Service Orders or Job Cards so technicians know exactly what to fix.
Cost Estimation: Calculating the cost of parts and labor and getting the customer-s approval before starting the work.
Technical Translation: Explaining complex technical problems to customers in simple, non-technical language.
Status Updates: Keeping the customer informed about the progress of their repair via phone or email.
Upselling: Suggesting additional necessary maintenance or accessories (e.g., While we are fixing the PCB, would you like to upgrade the housing for better heat dissipation?).
Final Handover: Explaining the final invoice to the customer and ensuring they are satisfied with the work done.
🛠️ Required Skills
Communication: Strong verbal skills to handle both happy and frustrated customers.
Technical Literacy: You don't need to be a technician, but you must understand how the product works (e.g., understanding PCB components or engine parts).
Sales Ability: A good Service Advisor knows how to recommend services that add value to the customer and revenue to the company.
Organization: Managing multiple customers and repair orders simultaneously without getting confused.