Job openings for technical support executive in nashik

Technical Support Executive: B.E. Or Diploma In Elect. / E & TC

Nashik


Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time

Experience 1 - 2 Years
Salary 2 Lac 25 Thousand To 2 Lac 25 Thousand P.A.
Industry Engineering / Engineering Design / R&D / Quality
Qualification Diploma, B.Tech/B.E
Key Skills Technical Support

About Company

Contact Person Impact HR and KM Solutions
Mobile 8793740165
Email ID jobs@placementservices.co

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