Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
|Experience||0 - 1 Years|
|Salary||2 Lac To 2 Lac 25 Thousand P.A.|
|Industry||Sales & Marketing / Business Development / Telecaller|
|Qualification||Higher Secondary, Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.B.A, B.Com|
|Key Skills||Customer Care Specialist Customer Care Executive|
|Contact Person||Impact HR n KM Solutions|
|Address||Ravi Chamber Basement, Below Laminate Gallery , Near Canada Corner Signal|
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