Job openings for customer support executive in nashik

Responsibilities:
 Service Monitoring: Conduct daily checks to ensure all services are functioning
optimally.
 Client Liaison: Serve as the primary point of contact for clients, addressing inquiries
and resolving any issues they encounter.
 Customer Satisfaction: Actively solicit feedback from clients to gauge their
experience and identify areas for improvement.
 Renewal Management: Proactively remind clients about upcoming service renewals
to ensure continued business.
 Registration Facilitation: Streamline the registration process for new clients,
ensuring all formalities are completed efficiently.
 Account Management: Create secure login credentials for clients and provide them
with welcome messages.
 Product Demonstrations: Deliver demonstrations of the company's services,
highlighting key features and functionalities.
 Technical Expertise: Possess a thorough understanding of the company's services to
explain them clearly and address any client doubts.
 Reporting & Analytics: Conduct daily reviews of administrative reports, user
activity, and credit usage.
 Collaboration: Work effectively with internal teams, including accounts
departments, to ensure seamless payment processing.
 Campaign Execution: Collaborate with clients on campaign initiatives to achieve
their desired outcomes

Coordination : Coordinate with vendor's technical team in case of any issue
 Sheet updates: Daily update all sheets and send all the kyc of the customers
 Other all work related to Customer Support Executive
 Daily reporting to the manager

About Company