Job openings for customer care specialist in mumbai

Immediate Hiring For Customer Care Specialist

Mumbai


Position Summary

Customer care specialists are responsible for handling calls from new and existing customers regarding a variety of requests. Using their knowledge of products or services as well as great customer service skills, these professionals address issues, provide support and offer information, as needed, to keep customers satisfied and retain business. Specialists requires an intimate knowledge of the products or services being sold, great communication skills and sales experience. The ability to cross-sell products is also essential. Demonstrated success in sales and customer service is required.

Roles and Responsibilities

Answers inquiries by clarifying desired information; researching, locating, and providing information
Determines requirements by working with customers
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.


Regional Language Communication Skill
Basic understanding of Medical jargon
Basic understanding lab test
Should be flexible for rotational shift
Should be able to understand basic Marathi
Basic Telephone Etiquettes
MS Office
Typing Skills minimum 15 WPM with 85% accuracy & Basic System Navigation Skills
Ability to write, read and speak English to suit business need
Decision Making, numerical ability & logical reasoning
Customer Focus and Being Attentive

Experience 0 - 1 Years
Salary 1 Lac To 3 Lac P.A.
Industry IT Software - DataBase / Datawarehousing
Qualification Post Graduate Diploma
Key Skills Customer Care Specialist

About Company

Contact Person impacthr
Address canada corner
Mobile 8793740165
Email ID impacthrnkms@gmail.com