Job openings for customer care executive in nashik

Position: Customer Care Executive (Female)
Educational Qualification: High School Diploma /Any Graduate having at least 1Years of
experience as CCO preferable from mobile industry.
Age: 18Years to 30Years
Salary: Good hike on existing Package
Location: Nashik, Vakilvadi, MG Road Nashik-422002)
Job Responsibility:
 Open and maintain customer accounts by recording account information
 Resolve product or service problems by clarifying the customer's complaint; determining the
cause of the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution
 Contribute to team effort by accomplishing related results as needed
 Identify and assess customers' needs to achieve satisfaction
 Handle complaints, provide appropriate solutions and alternatives within the time limits and
follow up to ensure resolution.
 Follow communication procedures, guidelines and policies
 Go the extra mile to engage customers
 Compile reports on overall customer satisfaction
 Read from scripts
 Handle changes in policies or renewals
 Resolve customer complaints via phone, email, mail or social media
Skills Required:
 Basic Computer knowledge is must / MS-CIT preferred.
 Ability to work productively with minimal supervision.
 Good Communication Skill & customer support skills.
 Basic Mobile Handset Knowledge such as RAM, ROM, Version etc.

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