Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
|Experience||1 - 2 Years|
|Salary||2 Lac To 2 Lac 25 Thousand P.A.|
|Industry||ITES / BPO / KPO / LPO / Customer Service|
|Qualification||Diploma, Advanced/Higher Diploma, Professional Degree, Other Bachelor Degree, B.A, B.B.A, B.Com, B.Sc, Post Graduate Diploma|
|Key Skills||Customer Relationship Microsoft Office Communication Skills Customer Care Customer Support Voice Process|
|Contact Person||Impact HR n KM Solutions|
|Address||Ravi Chamber Basement, Below Laminate Gallery , Near Canada Corner Signal|
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